Fees, Terms and Conditions
Last Updated 01/07/2026
1. READ RIGHT SPEECH PATHOLOGY SERVICES
Assessments
Assessments can be conducted over one or more sessions, depending on the area(s) requiring investigation. We may need to individualise your child's assessment needs based on the information you provide about your child.
Sometimes, parents/caregivers or educators will be provided with questionnaires to complete and/or observation(s) of your child across other settings may be warranted as part of the assessment process.
Assessment encompasses the time taken to administer assessments directly and indirect service time taken to score, analyse and interpret data collected.
Assessments conclude with the provision of initial advice and collaborative decision-making to you as to how best to proceed and the scheduling of a separate feedback session with you once the assessment process is complete.
Reports and Feedback
A speech pathology report is an essential part of the assessment process and often recommended following assessment. Depending on the reason for the referral and assessments completed, the length of reports can vary.
A report documents client background information, assessment results and recommendations (e.g., any relevant strategies for family, educators or professionals to assist the client’s ongoing development, learning and communication or other referrals). Where applicable, a report will also outline goals and progress in therapy.
A written report is provided following a feedback session.
Therapy/Intervention
Therapy/intervention consists of individualised supports based on your child's assessment findings, needs and therapy goals.
Therapy may involve both direct services, where the speech pathologist works directly with the client and/or their parent/carer, and indirect/non-face-to-face services that are required to support the delivery of therapy.
There may be opportunities for your child to participate in group-based interventions with children working at similar levels. You can express interest in groups any time and ask to be notified when groups become available.
Non-face-to-face
Some services may require work to be completed outside of a direct appointment with you or your child. These are referred to as non-face-to-face or indirect services.
Non-face-to-face services may include:
preparation of individualised therapy activities and resources;
clinical documentation and progress notes;
preparation of home practice activities;
clinically relevant communication with parents/carers;
communication or meetings with teachers, schools and other professionals involved in your child's care;
attendance at care team, Student Support Group or case conference meetings;
classroom or other relevant observations;
preparation of reports, letters or other clinical documentation; and
participant-specific research or preparation required to support your child's therapy goals.
For NDIS-funded clients, non-face-to-face services will only be charged where permitted under the current NDIS Pricing Arrangements and Price Limits. The activity must relate directly to the participant's disability support needs and goals and must represent value for money. Only non-face-to-face services that are actually provided will be charged.
Non-face-to-face services that form part of a standard therapy appointment may include activities such as individualised session preparation, clinical documentation, progress notes and preparation of home-practice activities. A standard therapy appointment will generally include up to 15 minutes of non-face-to-face support, depending on the work required and actually completed.
Additional non-face-to-face services outside of a standard therapy appointment, such as reports, meetings, observations or substantial communication with other professionals, will be discussed with you before they are undertaken and charged.
Telehealth
Telehealth appointments may be offered where appropriate and will be delivered via telephone or secure video conferencing. By agreeing to receive services via telehealth, you consent to receiving speech pathology services remotely. We will discuss whether telehealth is appropriate for you or your child.
Travel
Where travel is necessary to provide a mobile service, a travel fee may apply for travel to and from the appointments.
2. READ RIGHT SPEECH PATHOLOGY SERVICE FEES
NDIS pricing may differ from our private-paying fees. For NDIS-funded clients, services will be charged at the applicable rate agreed with you, up to the relevant maximum price set out in the current NDIS Pricing Schedule.
Initial Consultation
Nil. This is a brief phone call offered following your enquiry to discuss your child's presenting concerns, determine whether our service is likely to be an appropriate fit and recommend appropriate next steps.
Assessment
Assessments are charged at $215 per hour, calculated according to the time required to complete the assessment, review, score and interpret the results. The scope and anticipated cost of an assessment will be discussed with you before proceeding.
Where an assessment is an eligible NDIS-funded support, assessment services will be charged at the applicable agreed NDIS speech pathology rate, up to the maximum set out in the current NDIS Pricing Schedule.
NDIS funding can only be used for assessment activities that are appropriately related to the participant's disability support needs and eligible to be funded through their NDIS plan. We will discuss the proposed assessment and anticipated costs with you before proceeding.
Reports
Report writing is charged at $215 per hour, calculated according to the time required to prepare the report. We will discuss the anticipated scope and cost of a report with you before proceeding.
Where report writing is an eligible NDIS-funded support, it will be charged at the applicable agreed NDIS speech pathology rate, up to the maximum set out in the current NDIS Pricing Schedule.
NDIS-funded reports must relate to the participant's disability support needs and meet the applicable NDIS requirements. Where appropriate, reports may include information about supports delivered, progress towards NDIS goals, outcomes achieved and recommendations for future disability supports.
We will discuss the purpose, anticipated time and cost of a report with you before proceeding.
Therapy (including Telehealth)
Therapy services are charged at $215 per hour, calculated according to the total time spent providing direct and indirect services. Standard appointments may include 45–60 minutes of direct support with your child, depending on their age and therapy goals, together with up to 15 minutes of indirect/non-face-to-face support where required.
NDIS-funded therapy services are charged at the applicable rate agreed with you, up to the relevant maximum price set out in the current NDIS Pricing Schedule.
A standard NDIS therapy appointment will usually include 50-60 minutes of direct therapy, together with up to 15 minutes of indirect/non-face-to-face support where this work is required and completed in relation to the participant.
Indirect support associated with a therapy appointment may include activities such as session planning, preparation of individualised therapy resources, clinical documentation and progress notes, preparation of home-practice activities, and clinically relevant communication with parents/carers or other members of the participant's support team.
Only indirect/non-face-to-face support that is actually provided for the participant will be charged. The amount of indirect support required may vary depending on the participant's needs and the services provided.
Telehealth appointments are charged at the same applicable therapy rate as equivalent face-to-face services.
For NDIS-funded clients, telehealth will only be provided and charged where permitted under the applicable NDIS pricing arrangements.
If a telehealth appointment cannot reasonably proceed due to significant technical difficulties, we will discuss an appropriate alternative, such as rescheduling the appointment.
Shorter or longer appointments may be offered depending on the client's age, needs and circumstances.
Non-Face-to-Face
Additional non-face-to-face services are charged at $215 per hour, calculated according to the time spent providing the service.
For NDIS-funded clients, eligible non-face-to-face services are charged at the applicable agreed NDIS speech pathology rate, up to the maximum set out in the current NDIS Pricing Schedule, and calculated according to the time actually spent providing the support.
Additional non-face-to-face services outside of a standard therapy appointment will be discussed with you before they are undertaken and charged.
Travel
Provider travel is charged at $60 per hour, calculated according to actual travel time.
For NDIS-funded clients, provider travel will only be charged where permitted under the current NDIS pricing arrangements and within the applicable travel time limits.
Travel will be itemised separately from therapy services on invoices.
Groups
Pricing will be dependent on the number of children participating in a group, the duration of the session and indirect support services required.
3. OTHER FEES AND CHARGES
The replacement or damage of materials or books provided on loan will be charged at cost price.
4. FREQUENCY OF SERVICES
Services can be provided as a once-off or regularly (e.g., weekly or fortnightly).
5. LOCATION AND TIME OF SERVICES
Services can be provided at school, home, via telehealth or a combination of these. We currently provide services on Monday and Friday.
We can also offer Saturday morning services depending on your interest, schedule and our availability.
6. PAYMENT FOR SUPPORTS AND SERVICES
National Disability Insurance Scheme (NDIS)
We can see NDIS participants who are plan managed or self-managed.
Medicare Rebates
Eligible clients referred for speech pathology under a GP Chronic Condition Management Plan (GPCCMP) may access a Medicare rebate for up to 5 eligible individual allied health services per calendar year, shared across eligible allied health services. Your GP can determine your child's eligibility and provide an appropriate referral. We recommend obtaining a referral from your GP before your first appointment with us.
Private Health Insurance
Private speech pathology is covered under many health fund plans. We strongly recommend that you ensure you are covered for our services before booking your first appointment if you plan to pay for services through private health insurance. We can provide the invoice receipts you need for Private Health Insurance rebate claims but we cannot process your Private Health Insurance rebates.
SELF-MANAGED NDIS CLIENTS
If you self-manage your NDIS funding, invoices will be issued directly to you following the provision of services and supports.
Invoices are payable within 7 days of the invoice date.
As a self-managed participant, you are responsible for managing your NDIS funding and ensuring that sufficient funding is available for the services you receive. You may choose to:
pay the invoice using your own funds and then make a claim through the NDIS for reimbursement; or
make a claim through the NDIS after receiving our invoice and use the funds received to pay the invoice.
You are responsible for making any required claims or payment requests through the NDIS and for maintaining appropriate records in accordance with NDIS requirements.
PRIVATELY PAYING CLIENTS
If you are a privately paying client, invoices will be issued directly to you following the provision of services.
Invoices are payable within 7 days of the invoice date.
PAYMENT METHODS
We currently accept payment by bank transfer. Please include your invoice number as the payment reference so that we can identify and allocate your payment correctly.
Once payment has been received, the invoice will be recorded as paid and a receipt can be provided upon request.
PLAN-MANAGED NDIS CLIENTS
If your NDIS funding is plan-managed, invoices for NDIS-funded services will generally be sent directly to your nominated Plan Manager for processing and payment.
You agree to provide us with accurate and current Plan Manager details and to notify us as soon as possible if your Plan Manager or funding arrangements change.
You are responsible for ensuring that you have sufficient and appropriate NDIS funding available for the services you agree to receive and for monitoring your available NDIS budget.
If an invoice is delayed, rejected or cannot be processed by your Plan Manager, we may contact you and/or your Plan Manager to determine the reason. You agree to reasonably assist us to resolve payment issues where required.
Where an invoice cannot be paid from your NDIS funding because:
sufficient funding is not available;
your funding arrangements have changed and you have not notified us;
the agreed service is not covered by the funding available to you; or
information provided to us about your NDIS funding or Plan Manager was inaccurate or incomplete,
we will discuss the matter with you. Where you agreed to receive the service and were informed of the applicable fee, you may be personally responsible for payment where the service cannot be paid from your NDIS funding.
You will not be personally responsible for an NDIS payment being rejected because of an error made by us in invoicing or claiming for the service.
OVERDUE ACCOUNTS
If an invoice remains unpaid, we will contact you and provide an opportunity to resolve the outstanding account.
Where payment remains outstanding, we may suspend or reduce future services until the account has been resolved. We will discuss this with you before suspending services and, where appropriate, consider any risks associated with interruption of services.
Where an account remains outstanding despite reasonable attempts to resolve it, we reserve the right to take reasonable steps to recover the outstanding amount.
7. CANCELLATION AND FAILURE TO ATTEND POLICY
This cancellation policy applies to all clients, including private-paying and NDIS-funded clients.
We require a minimum of 2 clear business days' notice to cancel an appointment. Where possible, we may offer you a telehealth session or try to reschedule your appointment within the same or following week.
Cancellations made with less than 2 clear business days' notice, but before the day of the appointment, may incur a cancellation fee of 50% of the scheduled service fee.
Appointments cancelled on the day of the appointment, or appointments that are missed without notice (a "no-show"), may incur a cancellation fee of up to 100% of the scheduled service fee.
For NDIS-funded clients, cancellation fees will only be charged where permitted under the current NDIS Pricing Arrangements and Price Limits, including where we are unable to find alternative billable work for the scheduled appointment time.
We understand that unforeseen circumstances and emergencies may arise. We may, at our discretion, waive all or part of a cancellation fee depending on the circumstances.
Any outstanding cancellation fees are required to be paid prior to the next scheduled appointment.
To cancel an appointment, please call or email us and include the client's name and the date and time of the appointment being cancelled. You may also let us know if you would prefer to proceed with the appointment via telehealth, where this is clinically appropriate.
The time your cancellation is received will be recorded for the purpose of determining whether the cancellation policy applies.
8. FEEDBACK AND COMPLAINTS
Your feedback is invaluable to us as we strive to continuously improve our services and ensure your satisfaction. If you have any concerns with the terms of the service agreement or with any service(s) being provided to you or your child, you are encouraged to please contact us to discuss these concerns with us and we will attempt to resolve them with you. We welcome any feedback regarding our service provision, either negative or positive, as it helps us continually strive to improve the quality of the services we provide.
You can make a complaint by contacting Clinic Director and Speech Pathologist Kristina Tachtsis by phone on 0482 054 520 or by email at kristina@readrightspeech.com.au. We will acknowledge and respond to your complaint in a timely manner and work with you to identify an appropriate resolution.
Alternatively, if you are an NDIS participant and are not satisfied with our response, or do not wish to raise the complaint directly with us, you may contact the NDIS Quality and Safeguards Commission.
You can also contact Speech Pathology Australia to make a complaint or for advice.
9. PERIOD OF ENGAGEMENT
Agreement to the terms of our services starts on the first day a service agreement is signed by both you and us. The agreement is expected to end when we have delivered all the supports and services. This agreement can also end:
(a) 14 days after you tell us you want this agreement to end;
(b) If a party breaches this service agreement, the other party may terminate this agreement without notice if that breach is not remedied within 7 days.
The end of this agreement will not affect our rights to be paid for supports and services we have provided to you before the end of the agreement.
10. OUR RESPONSIBILITIES
For your supports and services under this agreement, we will provide all services in a competent, efficient and satisfactory manner and in accordance with the Code of Ethics 2020 of Speech Pathology Australia and;
provide services to you in a way that meets your needs in a safe environment with respect and courtesy.
review your needs regularly to ensure the services continue to be suitable.
communicate in a clear, honest and timely manner with you.
consult you on all decisions about how services are provided to you.
listen to your feedback and resolve any problems as soon as possible.
deal with your personal information in accordance with our Privacy Policy (which is available on our website).
provide services in accordance with applicable professional, legal and regulatory requirements, including the NDIS Code of Conduct when providing NDIS-funded supports; and
maintain accurate records of the services we have provided to you.
give you 24 hours’ notice (where reasonable) if we need to change or cancel a scheduled appointment
give you a copy of this agreement that has been signed by both of us.
11. YOUR RESPONSIBILITIES
When a parent/carer or legal guardian (where the client is under the age of 18 or is unable to provide consent) signs a service agreement, you agree to:
tell us your decisions and choices about the supports and services you want us to deliver, and how you wish your supports and services to be delivered.
tell us any goals in your NDIS Plan (if you have NDIS) that are relevant for us to know about.
tell us the truth and give us accurate information as soon as possible about changes to your personal circumstances or, NDIS Plan including whether the plan has been replaced, cancelled or suspended (if you have NDIS)
give us the required notice if you cannot come to a scheduled appointment as per our Cancellation and Failure to Attend Policy
give us at least two weeks' notice where you require a report
give us the required notice if you need to end this agreement
where appropriate, attempt to resolve disputes or complaints through good-faith communication with us
treat us with courtesy and respect
When a parent/carer or legal guardian (where the client is under the age of 18 or is unable to provide consent) signs a service agreement, you acknowledge and understand that:
we may review our service fees from time to time. Private-paying clients will be provided with at least two weeks' notice of any fee changes. For NDIS-funded clients, any proposed changes to agreed NDIS pricing will be discussed with you and agreed before the new price takes effect.
abusive or inappropriate behaviour towards staff is not tolerated and may result in the cancellation of your appointments
our services to you may be suspended if there are outstanding payments until payment is made in full
you are responsible for paying for our services in accordance with the terms of this agreement.