Frequently Asked Questions
What financial assistance options are available to help with the cost of assessment and/or intervention?
National Disability Insurance Scheme (NDIS)
We can see NDIS participants who are plan managed or self-managed.
Medicare Rebates
Eligible clients referred for speech pathology under a GP Chronic Condition Management Plan (GPCCMP) may access a Medicare rebate for up to 5 eligible individual allied health services per calendar year, shared across eligible allied health services. Your GP can determine your child's eligibility and provide an appropriate referral. We recommend obtaining a referral from your GP before your first appointment with us.
Private Health Insurance
Private speech pathology is covered under many health fund plans. We strongly recommend that you ensure you are covered for our services before booking your first appointment if you plan to pay for services through private health insurance. We can provide the invoice receipts you need for Private Health Insurance rebate claims but we cannot process your Private Health Insurance rebates.
What happens if I need to cancel or reschedule a session?
To cancel an appointment, please call or email us and include the client's name and the date and time of the appointment being cancelled. You may also let us know if you would prefer to proceed with the appointment via telehealth, where this is clinically appropriate.
Please be aware that we do have a Cancellation and Failure to Attend Policy which may apply for late cancellations. We require a minimum of 2 clear business days' notice to cancel an appointment. Where possible, we may offer you a telehealth session or try to reschedule your appointment within the same or following week.
Cancellations made with less than 2 clear business days' notice, but before the day of the appointment, may incur a cancellation fee of 50% of the scheduled service fee.
Appointments cancelled on the day of the appointment, or appointments that are missed without notice (a "no-show"), may incur a cancellation fee of up to 100% of the scheduled service fee.
For NDIS-funded clients, cancellation fees will only be charged where permitted under the current NDIS Pricing Arrangements and Price Limits, including where we are unable to find alternative billable work for the scheduled appointment time.
We understand that unforeseen circumstances and emergencies may arise. We may, at our discretion, waive all or part of a cancellation fee depending on the circumstances.
Any outstanding cancellation fees are required to be paid prior to the next scheduled appointment.
What happens during a therapy session?
Most sessions start and end with some parent/carer chat before. Depending on your child’s goals and age or preferences, therapy will involve a combination of activities seated at a table or in play on the floor. Your child’s engagement and motivation is important so we enjoy getting to know them and using their interests in the session to make learning and targeting their goals a positive experience.
Some parents/carers are asked to come in for the duration of the session whereas others only need to remain for part of the session. We find that remaining actively involved in the therapy progress can help parents/carers in feeling confident about implementing recommendations at home. It can also be a positive experience between parent/carer and child.
Parent chat at the end will usually involve recommending or providing specific activities, exercises to complete at home to support your child’s progress.
How often are therapy sessions?
The session frequency depends on your child’s presentation or diagnosis, and your goals for therapy. Some children require weekly or bi-weekly treatment to make the best progress, whereas others only need to see a speech therapist once a month. Your speech therapist will work with you to determine what frequency best suits your child's needs, and adjust this over time.
How can I balance speech therapy with other activities and competing responsibilities?
We acknowledge that coordinating work, home, school and extracurricular activities can be challenging. We will work with you to find a therapy freqency and time slot that is going to best fit in with your other commitments and aim to find out more about you and your child’s routines to provide support and to problem-solve around how you and key adults in your child’s life can help your child achieve their goals.
How can I communicate effectively with my child’s educator about their communication needs?
We are always happy to be involved in and encourage regular care team or student support group meetings with parents/carers, teachers and/or other allied health professionals involved in supporting your child. This allows us to advocate for your child’s communication needs and provide strategies and support to others for working with your child. Part of our support to your child, is to help build your knowledge, skills and confidence for advocating for your child so that you can communicate to others’ about your child’s presentation and needs
Get In Touch
Fill out the form by providing us with some information about your child or school and what you’d like support with.
Alternatively, you can email or call us.
Email: hello@readrightspeech.com.au